Contact number

giffgaff manage to offer their incredibly cheap PAYG tariff because they keep costs low compared to other networks. One of the ways they do this is by running all their customer support online. They also keep costs low by getting their members to help out with their customer support. This means there are no phone numbers to call for help. However, you do have plenty of options to sort out any issues you might have.

Community help

To get fast and useful support from the giffgaff forums just log-in to My giffgaff then click on Community. There you can post a new thread describing your problem and other giffgaff users will get back to you in no time at all.

giffgaff‘s community is a fantastic alternative to regular customer support. It has been rated as 9/10 in a customer satisfaction survey and every question customers ask get 11 responses on average. There is not a single user enquiry that has not been answered.

The best thing about giffgaff‘s community help option is that queries are answered within 1.5 minutes on average – this is 10x faster than with other networks.

Ask an agent

If you can’t resolve your problem through the giffgaff community, you can send a message to an agent who will be able to help you out. Just log-in to My giffgaff and click the ask an agent link on the right. You can then describe your issues and you should get a response within 24 hours.

57 Responses on “Contact number”

  1. sylvia says:

    i cant sign into my giffgaff to top up ive ask for it to be sent to my email but still i havent got anything this is 2 days now im goin to lose cuz of this ive even tryin to phone someone on giffgaff and still its not lettin me WHY?????? can u send me my loing in details plz

  2. ben says:

    i have the same issue cant sign in but can top up through mobile, so cant get my goodie bag, also i just topped up a tenner aand recieved to confirmation and its not on my phone but now voucher isnt valid, what do i do?

  3. anthony says:

    my number has not been transferred,cannot call out.

  4. lis says:

    can not get on to my ccount it wont let me log in using any of the options what can i do i cant top n i need use my phone cos of work use thanks

  5. Michael Howard says:

    My telephone is either lost or stolen. I have a £10.00 goody bag automatically on Direct Debit. The payment date is the 19th of each month. Please can we suspend this payment and bar the phone and order anew sim card. The telephone number is [removed]. Please call ne on [removed]. Thank you.

  6. my morris says:

    Hi why is that I cannot get top up with my debit card,have rung the bank and they say they do not have a problem.I used to be able to.Please help asap as I want to top Morris

  7. chloe says:

    i want to report fraud & i cannot ask an agent as i am not a customer but your are taking money out of my account. i have contacted the bank it is reported as fraud & i would like my money back and someone to contact me asap 07573527886

    • Are you referring to Giffgaff? How much money have they taken out and how? How do you know it’s them?

      They have a postal address you can write to or use their email address: Let us know if you get a resolution.

      • chloe says:

        thank you so much & yes giffgaff never known a network thats not straight forward a month and on my bank statement it had for the past 5 months taking 15pound out and i was on pay as you go 02 and had tmobile contract for 12months so it isnt me but thank you i will let you know

  8. carol macdonald says:

    I have just bought a ten pound goody bag but IST still saying I have no goodybag and because iv emailed you several times with no reply its taking money from my £10 balance I am not able to do anything from my giffgaff so as it keeps shutting down please contact me 07907787299 thanks

    • Did you just top-up or buy the goodybag too? Can you see that it’s live in your My giffgaff? We are not giffgaff so we cannot contact you but you could try the community forums or asking an agent.

  9. Lauren says:

    Hi all !! I’m worried I have a bolt on my an
    Ppn ! Every time I try and use the Internet it says you are not subscribed to a mobile data ! I think I should include that this has only started happening since I updated my i phone ! I have change my apn from Idata to mobile but it still isn’t working !!! Can anyone help ? Thank you. !

  10. liam gwillym says:

    Hi, i recently today topped up with a voucher however i purchased it on my old account unknowingly , I was wondering if there is a way to transact the goodybag to my new account?

  11. Emma Thick says:

    My sim has broken and I need to replace it but I have already set up for you to take payment each month I am not able to log in as icant remember my password and its not accepting anything I put in to try and get on the page to sort this is there no damn phone number i am getting really annoyed

  12. mohammed shakeel says:

    i need a puk number for my samsung s3

  13. KEV201030 says:

    all i want is settings sent to my phone

  14. maggie says:

    my son ordered this sim card and i gave it to my grandaughter i would like to cancel it how do i go about it as i am paying you £5pm for something i do not use

  15. maggie says:

    i gave you my email address but cannot do it as it is my son who did it and i do not know his account he has same surname

  16. maggie says:

    thankyou i thought you were giff gaff customer support they put me on to you and i have tried cancelling direct debit the bank says have to contact you

  17. linda tilby says:

    You have taken 2x £10 this month and I cant contact you as you seem to have changed my details. I am L Tilby on phine 079********. Please reply and return monies as I am a poor pensioner

  18. deb says:

    i topped up £20 5 hours ago and it still isnt on my account, i am very frustrated at not being able to speak to some one, this is my 1st month with giffgaff and iam not impressed

  19. JACK HARRISON says:


  20. Julieta says:

    Hi there! Do you know if they make any plugins to protect against
    hackers? I’m kinda paranoid about losing everything I’ve worked
    hard on. Any recommendations?

  21. Ruth Morrison says:

    I have a recurring £10 goodbag set up. Which consists of unlimited texts, a message has come up on my mobile that from 1st november to 30th november i have sent 53 texts and exceeded by 3. I do not understand this at all. Could you please get back to me on this matter. I have tried to ask an agent, but did not work.

  22. maria koroma says:

    I can recover my password and username they keep telling me that it in my mail box bot not found

  23. rich fowler says:

    why is giff gaff rubbish , they are so bad to contact im off to another network

  24. Duane Barcena says:

    I have arrived in London yesterday. The APN defaults to I’m receiving sms messages that say 020 01753 01784 01932 but I cannot make or receive calls and have no data service. I tried to change the APN to the settings shown on the website but after I change to it I cannot select it because the button is greyed out. When I search for APN’s the ony thing I get o2 and Tesco. I have a Samsung Galaxy S4 mini DUO (dual SIM) Please leave a detailed message at the email above as my wife’s service is on t-mobile which is working fine. My mobile number is 07704298126. Please try to call me or leave detailed email at the email given – don’t respond publicly.

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