giffgaff manage to offer their incredibly cheap PAYG tariff because they keep costs low compared to other networks. One of the ways they do this is by running all their customer support online. They also keep costs low by getting their members to help out with their customer support. This means there are no phone numbers to call for help. However, you do have plenty of options to sort out any issues you might have.
To get fast and useful support from the giffgaff forums just log-in to My giffgaff then click on Community. There you can post a new thread describing your problem and other giffgaff users will get back to you in no time at all.
giffgaff‘s community is a fantastic alternative to regular customer support. It has been rated as 9/10 in a customer satisfaction survey and every question customers ask get 11 responses on average. There is not a single user enquiry that has not been answered.
The best thing about giffgaff‘s community help option is that queries are answered within 1.5 minutes on average – this is 10x faster than with other networks.
Ask an agent
If you can’t resolve your problem through the giffgaff community, you can send a message to an agent who will be able to help you out. Just log-in to My giffgaff and click the ask an agent link on the right. You can then describe your issues and you should get a response within 24 hours.